A: We take all complaints seriously. In the rare event of a quality issue:
1.Please notify us immediately with clear photos/videos and the relevant batch numbers.
2.We will investigate the issue promptly with the mill and our QC records.
3.We will work with you to find a fair and swift solution, which may include replacement, compensation, or a discount on future orders, as per our agreement.

A: Yes, we stand behind the quality of our products. All our steel products are covered by a warranty against manufacturing defects, provided they have been stored and handled correctly according to our guidelines. Please refer to our sales contract for specific warranty details.